I paid for the device warranty, but it hasn’t been added

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• How to activate the GPS device?

  GPS device can be activated by scanning the QR code on the device from the CarX app. Please refer to the attached activation manual.

• Paid for license, but GPS not working

  Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.

• GPS not working

  There are several reasons why the GPS might not be working. Reason 1: The SIM card may be disconnected due to non-payment of the license or AMC. To check the status of your SIM: step1 : Navigate to track page and click on more details step2 : Check ...

• It is showing request unsuccessful due to the device being off or low on battery

  This is likely due to low battery. Please make sure the wiring is properly connected and ensure that the GPS is on If it is not resolved, please raise a ticket, and our team will contact you

• I paid for the GPS certificate, but I’m unable to download it

  Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.