GPS not working

GPS not working

There are several reasons why the GPS might not be working.

Reason 1: The SIM card may be disconnected due to non-payment of the license or AMC.

To check the status of your SIM:
step1 : Navigate to track page and click on more details

step2 : Check your SIM Status

If it shows "Inactive," your SIM card is disconnected. Please buy a new SIM from the TrackX store page.

If it shows "Active" but still isn’t working, check Reason 2 below.

Reason 2: The device might be in a poor location. It won't work in areas with a weak network

Reason 3: The device might be switched off due to a low battery.

Reason 4: Poor placement during installation. The device might be in contact with metal or not facing the sky.

RESOLUTION:

Go to the troubleshooting page on the home page and follow the instructions to diagnose the problem.

If it's still not solved, please create a ticket, and our team will contact you to fix the issue soon.

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