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• I paid for the GPS certificate, but I’m unable to download it

  Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.

• Payment successful, but app not opening.

  Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.

• How to activate the GPS device?

  GPS device can be activated by scanning the QR code on the device from the CarX app. Please refer to the attached activation manual.

• Payment successful, but license not showing in app.

  Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.

• Vehicle is moving but not showing in the app

  There are several reasons why the app might not be showing live tracking. Reason 1: The device might be in a poor location. It won't work in areas with a weak network Reason 2: The device might be switched off due to a low battery. Reason 3: Poor ...