Vehicle is moving but not showing in the app
There are several reasons why the app might not be showing live tracking.
Reason 1: The device might be in a poor location. It won't work in areas with a weak network
Reason 2: The device might be switched off due to a low battery.
Reason 3: Poor placement during installation. The device might be in contact with metal or not facing the sky.
RESOLUTION:
Go to the troubleshooting page on the home page and follow the instructions to diagnose the problem.
If it's still not solved, please create a ticket, and our team will contact you to fix the issue soon.
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Payment successful, but license not showing in app.
Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.
Which app to download?
CarX Vehicle GPS Tracking Android: https://play.google.com/store/apps/details?id=io.carx.CarX&hl=en_IN&pli=1 iOS: https://apps.apple.com/in/app/carx/id6475720399
vehicle is not turning off
Reason 1: The relay wiring may be incorrect. Reason 2: The vehicle is in a poor location. Fix: Check the wiring and ensure the vehicle is in a proper network area. If it is not resolved, please raise a ticket, and our team will contact you
Payment successful, but app not opening.
Kindly submit a ticket through this portal or via the customer support page in the app. Our team will reach out to you soon.
Vehicle is turned off but won't turn on now
This problem occurs if the GPS device is unable to send signals due to poor network or low battery. Fix: Ensure you are in a good network area. If it is not resolved, please raise a ticket, and our team will contact you.