The vehicle on the map sometimes goes off-road and looks inaccurate
This is due to signal fluctuations caused by tall buildings or crowded city areas. It's common for GPS trackers to behave like this in weak signal areas.
FINAL RESOLUTION:
Go to the troubleshooting page on the home page and follow the instructions to diagnose the problem.
If it's still not solved, please create a ticket, and our team will contact you to fix the issue soon.
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vehicle is not turning off
Reason 1: The relay wiring may be incorrect. Reason 2: The vehicle is in a poor location. Fix: Check the wiring and ensure the vehicle is in a proper network area. If it is not resolved, please raise a ticket, and our team will contact you
Vehicle is moving but not showing in the app
There are several reasons why the app might not be showing live tracking. Reason 1: The device might be in a poor location. It won't work in areas with a weak network Reason 2: The device might be switched off due to a low battery. Reason 3: Poor ...
Vehicle is turned off but won't turn on now
This problem occurs if the GPS device is unable to send signals due to poor network or low battery. Fix: Ensure you are in a good network area. If it is not resolved, please raise a ticket, and our team will contact you.
How to install the GPS?
Connect three GPS wires with the vehice as follows: - Connect RED wire with Vehicle's Battery (+) terminal - Connect Black wire with Vehicle's Battery (-) terminal or Vehicle's Ground - Connect Orange wire with Vehicle's Full Ignition wire. GPS ...
How to activate the GPS device?
GPS device can be activated by scanning the QR code on the device from the CarX app. Please refer to the attached activation manual.